City Hopper offers both Public Service Vehicle and Private Hire Service to customers.

Private Hire Services

City Hopper offers private hire services to individuals and Corporate Institutions within the Republic of Kenya. Services for transfer or hire for Companies, Government and Non-Governmental organizations, Educational Institutions and Churches are offered upon prior agreement on terms and conditions between City Hopper and the interested party or parties. Hires can either be full day, half day or pick and drop. Charges for private hires are determined on the basis of distance to be covered, vehicle capacity and if the bus will be on night(s) out. Current clients include DHL Express, Kenya Commercial Bank, Scan Group among other corporate entities.

City Hopper maintains the policy of full-tank status for all its buses. A well-maintained fleet of buses is specially reserved for private hires. All buses going out on hires must have drinking water,jack, spare wheel and wheel spanner. Customers hiring City Hopper buses on full day basis are offered one-litre of bottled drinking water per person.

Public Services

City Hopper offers commuter services on diverse routes within the environs of Nairobi. Customer satisfaction and exceeding expectations is a long-term goal entrenched in the vision to offer quality service. The route network continues to grow with time. Recently, City Hopper acquired new routes that the new CITI HOPPA NEXT is operating.

Route Number Route
No. 7C CBD (Kencom) -GPO-Community – Upper Hill –Kenyatta National Hospital
No. 40 CBD (Kencom) – GPO – Community – M.T.C – Mbagathi Way – M.D.H -Ngumo – Line Saba.
No. 46 CBD (Kencom) – Valley Road – Nairobi Hospital - Hurling ham – Yaya Centre - Valley Arcade – Kawangware.
No. 32C CBD (Kencom) – Community – M.T.C – Ngong Road – Nakumatt Prestige-Mugo Kibiru Road – Kibera Olympic – Ayany – Jamhuri.
No. 4C CBD (Kencom) – Ngong Road – Adams Arcade Dagoretti Corner – Naivasha Road – Riruta Satellite.
No. 4W CBD (Kencom) – Ngong Road – Adams Arcade - Dagoretti Corner – Naivasha Road – Riruta Satellite.
No. 24 Hardy. ​ CBD (Ambassador) – Uhuru Highway – Nairobi West – Langata Road -Langata South Road – Bogani Road – Karen Road – Langata Road -Karen shops – Ngong Road – M.T.C – Community – GPO – Ambassador.
No. 24 Karen. ​ CBD (Studio 1) – GPO – Ngong Road – Karen shops - Langata Road– Bomas – Nairobi west - Uhuru Highway – CBD (Studio 1)
No. 4C CBD (Kencom) – Ngong Road – Adams Arcade - Dagoretti Corner – Naivasha Road – Wanyee Road – Kinyanjui Road – Riruta Satellite.
No. 58 Ambassador-Muthurua – City Stadium – Jogoo Road – Buruburu
No. 34A Ambassador – Muthurua – City Stadium – Jogoo Road – Donholm -Avenue Park – North Airport Road – Mombasa road - J.K.I.A
No. 34B Ambassador – Uhuru Highway - Mombasa Road – J.K.I.A - North Airport -Road - Avenue Park – Donholm – Jogoo Road – Muthurua - Ambassador
No. 60 Tusker – Muthurua – Jogoo Road – Donholm – Mutindwa – Umoja – Inner Core
No. 5 CBD (Kencom) - GPO – Valley Road – Ngong Road – Adams Arcade -Posta – Jamhuri.
No. 42 Allsopps-Kariobangi Round About –Donholm-Pipeline-Cabanas-JKIA -SGR

Outdoor Media Advertisement

Due to the high demand by brands to create mass market awareness about their products, City Hopper offers advertisement space on the buses. Bus advertisement is a form of a moving Billboard or mobile newspaper ad which guarantees customers high exposure as the message is seen (on the same route) several times a day.

Customer Service Lines

The customer is the king, the customer is always right. For City Hopper’s long-term goal of ensuring customer satisfaction, compliments and or queries are channeled through customer care lines 0726-010000, 0736-010000, and 0720-476801. These remain open from 5:00 A.M. to 9:00 P.M. daily. Electronic mails are send via the address ​ while the postal mail address is 74925 – 00200 Nairobi. The Operations and internal customer care line is 0723-277090, similarly open from 5:00 A.M. to 9:00 P.M. daily. Our offices are located at Chambai House Along Taita Road Off Muranga Road.

City Hopper has an interactive online presence with the aim of improving on services and also connecting with our customers. ​ Facebook Page: CITI HOPPA Twitter Page @HoppaCiti


City Hopper Limited under Citi Hoppa Next is working towards purchasing 6 new 41 seaters buses that will be operating along ​ {Town –Ngong Road - Ngong Town} and {Town -Aga Khan -Limuru Road} routes respectively ​ by latest May 2018​ . ​ The buses intend to cater for the upper market by offering premium services to its customers and ensure that they experience world-class services from us. It’s a one-of -a kind bus that possesses a unique application that enables its customers to track the bus wherever it is for proper planning. The buses are clean, comfortable and very classy. This is a clear indication of steady growth in the company and also, we are striving to raise standards in the transport industry.