We succeeed only when we meet and exceed the expectations of customers. We have a passion for excellence and endeavour to set and deliver the highest standards of service, value, integrity and fairness. We celebrate the diversity and power of our people, ideas and cultures. We respect the environment and enrich the communities in which we do business. We feel a sense of responsibility to lead by examples of innovations, enthusiasm and loyalty to our customers.
We envision to transform Nairobi City transportation, become the benchmar for the future of transportation in Kenya, provide a premium quality city transport network that is accessible and available to all customers, and lead in providing value enhancement services.
We focused to maintain a structured management keen on profitability and growth. We have set systems for operations and engineering to ensure maximum efficiency, develop a staff that is motivated and disciplined. We have invested in training transport management, developing and keeping boradening our route network. We are also focussed in achieving high revenue integrity, purchasing fuel and spare parts at the best prices, being a safe and reliable choice for hires and transfers, and working with city partners to create an enabling environment for the business to flourish.
The personnel policies of City Hopper are established by the Board of Directors, which has delegated authority and responsibility for their administration to the Designated Manager. The Designated Manager may, in turn, delegate authority for administering specific policies.
The highest standards of personal and professional ethics and behaviour are expected of all City Hopper emloyees. Regardless of designation, all must treat other with respect and decorum.
Our Corporate Values
Differentiation is the brand DNA that reflects the true integrity of the brand.
Our values are as follows:
Ethis and Honesty:-Do the right thing always
Collaboration and Cooperation-A commitment to common goals based on open and honest communication while showing concern and support for each other.
Everyone in the company can be trusted to be honest and reliable, and everyone expects justice and to be esteemed by others.
We succeeed only when we meet and exceed our customer expectations, associates and the entire transport industry.
Quality and Performance:- We commit to offer outstanding services to our customers, associates and the entire transport industry.
Citiy Hopper is a Limited Company. It owns the
Citi Hoppa and the
Citi Hoppa Next brand
names which are duly registered. Citi Hoppa started operations in March 23rd 2004, with four buses. It
grew exponentially in the next two years with a focus on larger capacity buses and consistent superior
It boasts of fleet of over 250 buses serving commuters within Nairobi City County and its environs.
The New Citi Hoppa Next is a new modern bus that has been installed GPRS that enables the team to track the movements of the vehicle. It is comfortable and offer premium services especially to clients who are travelling to and from the airport.
The company has come this far through collective responsibility, dedication and hard work.
City Hopper has a board of directors under who are the accounts, engineering, operations, insurance and claims, and the training departments. Operations department is headed by the Designated Manager, Finance by the Chief Accountant, Insurance and claims by the Claims Manager, and Engineering by the Engineering Manager. The operations department encompasses Operations assistants, Radio Control section, Route Marshals, Inspectors, Route controllers, Dispatchers and the Crew. Under the Chief Accountant are the accountants and cashiers where as in Engineering department are the team leaders, Mechanics, cleaners. Below is a graphically illustrated organizational strucuture:
City Hopper Limited offers customer services on diverse routes within the environs of Nairobi.
Customer satisfaction and exceeding expectations is long-term goal entrenched in the vision to offer
quality service. The route network continues to grow with time. Recently, City Hopper Limited
acquired new routes that the new
CITI HOPPA NEXT is operating.
|No. 7C||CBD (Kencom) -GPO-Community – Upper Hill –Kenyatta National Hospital|
|No. 40||CBD (Kencom) – GPO – Community – M.T.C – Mbagathi Way – M.D.H -Ngumo – Line Saba.|
|No. 46||CBD (Kencom) – Valley Road – Nairobi Hospital - Hurling ham – Yaya Centre - Valley Arcade – Kawangware.|
|No. 32C||CBD (Kencom) – Community – M.T.C – Ngong Road – Nakumatt Prestige-Mugo Kibiru Road – Kibera Olympic – Ayany – Jamhuri.|
|No. 4C||CBD (Kencom) – Ngong Road – Adams Arcade Dagoretti Corner – Naivasha Road – Riruta Satellite.|
|No. 4W||CBD (Kencom) – Ngong Road – Adams Arcade - Dagoretti Corner – Naivasha Road – Riruta Satellite.|
|No. 24||Hardy. CBD (Ambassador) – Uhuru Highway – Nairobi West – Langata Road -Langata South Road – Bogani Road – Karen Road – Langata Road -Karen shops – Ngong Road – M.T.C – Community – GPO – Ambassador.|
|No. 24||Karen. CBD (Studio 1) – GPO – Ngong Road – Karen shops - Langata Road– Bomas – Nairobi west - Uhuru Highway – CBD (Studio 1)|
|No. 4C||CBD (Kencom) – Ngong Road – Adams Arcade - Dagoretti Corner – Naivasha Road – Wanyee Road – Kinyanjui Road – Riruta Satellite.|
|No. 58||Ambassador-Muthurua – City Stadium – Jogoo Road – Buruburu|
|No. 34A||Ambassador – Muthurua – City Stadium – Jogoo Road – Donholm -Avenue Park – North Airport Road – Mombasa road - J.K.I.A|
|No. 34B||Ambassador – Uhuru Highway - Mombasa Road – J.K.I.A - North Airport -Road - Avenue Park – Donholm – Jogoo Road – Muthurua - Ambassador|
|No. 60||Tusker – Muthurua – Jogoo Road – Donholm – Mutindwa – Umoja – Inner Core|
|No. 5||CBD (Kencom) - GPO – Valley Road – Ngong Road – Adams Arcade -Posta – Jamhuri.|
|No. 42||Allsopps-Kariobangi Round About –Donholm-Pipeline-Cabanas-JKIA -SGR|